Right of withdrawal
We grant the statutory right of withdrawal in distance selling to consumers, ie natural persons who enter into a transaction for a purpose that is neither commercial nor its independent vocational activity may be attributed.
The customer has to pay as a consumer, the regular cost of the return within the statutory right of withdrawal, if the delivered goods ordered and if the price returned the case of an amount not exceeding 40 euros, or if for a higher price, the time the revocation has not yet provided consideration or a contractually agreed part payment.
Binding advice to the cost of return:
To avoid unnecessary costs and simplification in pickup cases, we recommend (this is not a condition or requirement) to return the goods only after consultation with us. The non-free return to 31.5 kg with DHL will cost multiples of what costs and stamped return. Please help us to avoid these unnecessary costs. If you have to exercise your right of revocation is entitled to free return, we send you desire to love a free return label.Please note that a right of withdrawal in accordance with statutory provisions (eg under § 312, paragraph 4 BGB), among other things not to distance contracts for the supply of goods that are produced according to customer specifications or clearly tailored to personal needs and not to supply audio or video recordings or computer software is, if the delivered data carriers have been unsealed by the consumer. The same applies to goods that are not suitable due to their condition for a return or spoil quickly or whose expiration date has passed.
Below is given the legally required notification of the conditions and consequences of withdrawal for consumers:
Instruction on the Right of withdrawal
Cancellation / Withdrawal
You can cancel your contract within 14 days without giving any reasons in text form (eg letter, fax, e-mail) or - if the goods before the deadline expires - by returning the goods. The time limit begins after receipt of this notice in written form, but not before receipt of the goods to the consignee (in case of recurring deliveries of similar goods not before receipt of the first partial delivery) and also does not fulfill our obligations under Article 246 § 2 in connection with § 1 paragraph 1 and 2 draft Law, as well as our duties according to § 312g, paragraph 1 sentence 1 BGB in conjunction with Article 246 § 3 BGB.
The revocation period is sufficient to send the revocation or the thing. The revocation must be sent to:
E-mail: @ o.ortmann ortmann-billiards.com
In the case of an effective withdrawal, the mutually received benefits and any benefits derived (eg interest) surrendered. Can you give us the performance received and benefits (eg usage advantages) or not to issue or not, or only in deteriorated condition or in part, to the extent you have to pay compensation. For the deterioration and derived benefits, you must pay compensation only if the use or the deterioration of a deal
due to the thing that goes through the examination of the characteristics and functioning. By "testing the properties and functioning" refers to the testing and evaluation of the respective goods, such as it is in our store and customary. Transportable items are to be returned at our risk. You have to bear the costs of returning the goods if the goods ordered and if the price of the item to be returned by not exceeding 40 euros, or if you are at a higher price the thing is not at the time of full payment or a contractually agreed part payment provided. Otherwise, the return is free of charge.Not parcel things are picked up. Obligations to reimburse payments must be made within 30 days. The period begins with the declaration of revocation or the thing for us with their receipt.
Failure to pass the right of withdrawal
There are statutory exceptions to the right of revocation (§ 312 para 4 BGB), and we reserve ourselves toward you to refer to the following regulations: There is no right of withdrawal in distance contracts for the supply of goods that are produced according to customer specifications or clearly personalized needs and not tailored to the delivery of audio or video recordings or software if the delivered data carriers have been unsealed by the consumer. The same applies to goods that are not suitable due to their condition for a return or spoil quickly or whose expiration date has passed.
Shipping and Charges
Our products are sent by mail, UPS,DHL or GLS.
For larger items or quantities e.g. Billiard tables, game tables, lamps, or kicker, which can not be sent with couriers charge above, we have a shipping company.
From a value of 75, - € we deliver packages within Germany, where the longest side of 150 cm and the weight of
40 kg is not exceeded, no shipping costs to you.
Shipping costs Germany
Value up to € 74.99: 7,90 € (. Package weight 40kg max, longest side 150 cm)
Value from 75,00 €: Free shipping (. Package weight 40kg max, longest side 150 cm)
Extra charge for "Cash on delivery": 7,74 €.
This service is only valid within Germany.
For the cheap shipping of accessories and small parts that fit each order in an A4 envelope, we offer uninsured shipping by 3, 20 € incl. Tax on. This is useful for example for orders of ferrules or leather. This service is only valid within Germany. Please note that Ortmann Billiards for loss of or damage to goods in transit shall not be liable. If the volume of goods exceeds the capacity of the envelope, automatically a fee of 4,70 € is a difference to the insured package will be charged.
Shipping costs EU countries
Value of goods up to 149,99 €: 12,90 € (. Package weight 30kg max, longest side 150 cm)
Value from 150,00 €: Free shipping (. Package weight 30kg max, longest side 150 cm)
Returns non-EU countries
Value of goods up to 299,99 €: 21,90 € (. Package weight 30kg max, longest side 150 cm)
Value from 300,00 €: Free shipping (. Package weight 30kg max, longest side 150 cm)
Installation & Transport of Billiard tables and heavy goods
Here you can send us an email if you want to find out, how much
an installation of a pool table would cost you or how much the
transport would cost for sending lightings etc.
Please send us an email with following details:
- Order code and the amount.
- Do you want an installation ?
- In which city do you live ?
- Your telephone number if you want us to call you back.
All informations will not be given to any third parties.
Click here for email: Contact
Or call us at: +49 - 40 - 67 10 92 75
Or send us fax: +49 - 40 - 67 10 92 75
Possibly. incidental charges for customs clearance reserved.
Express shipments are possible only within Germany. (By telephone)
(.. Shipped after payment has cleared upon receipt of your order you will receive an order confirmation with our bank details for your transfer after receipt of payment the goods will be sent to you.)
(Payment of shipping and handling is immediate, PayPal fees Ortmann Billiards takes over.)
- By credit card
(Visa & Mastercard)